Privacy Policy

1. Who we are

GharChaabi ("we", "us") operates gharchaabi.com, a platform that helps property owners list homes and seekers discover them in Pune and Mumbai. We also collect enquiries for new residential projects where you give explicit consent. We are a listing and lead platform — not a property broker of record for every transaction unless separately disclosed.

2. What we collect

• Account: mobile number (required for OTP login), name and email if you provide them.
• Owners: listing details (locality, rent, BHK, amenities, photos), optional preferences about redevelopment, joint venture or sale.
• Seekers: budget, preferred localities, BHK, move-in timing, occupation, interest notes.
• Project enquiries: name, phone, budget band, preferred configuration, timeline, message, and a recorded consent timestamp.
• Technical: IP address (often hashed), device/browser user-agent, security logs, and essential cookies/session tokens.

3. Why we process data

(a) Platform purpose (required to use GharChaabi): verify identity with OTP, publish and search listings, connect owners and seekers through in-app interest flows, prevent fraud/spam, and secure the service.

(b) Optional marketing / project leads: only if you tick the optional box (or submit a project enquiry with consent), we may call, WhatsApp or SMS you about residential projects and related opportunities from GharChaabi or its channel-partner relationships. You may withdraw anytime.

4. Sharing and contact privacy

Owner phone numbers are never shown publicly. Seekers send interest through GharChaabi; the owner decides whether to accept and whether to share contact details or keep chat in-app. We do not sell personal data. We may share limited data with processors who help us run the service (for example hosting, SMS OTP, email, database, and AI providers) under contracts that restrict use to our instructions.

5. AI processing

Some features (search helpers, listing description suggestions, chat) may send the text you type to Anthropic via API to generate a response. Do not paste sensitive personal data into AI fields. AI outputs can be wrong; treat them as assistance, not legal or financial advice.

Voice listing: if you use Speak to list, a short audio clip is sent to Sarvam AI only to transcribe that listing attempt (and optionally to Anthropic to map the transcript into form fields). We do not store the audio file after processing.

6. Storage and security

Application data is stored in Supabase Postgres (with access controls and server-side checks). We use rate limits, honeypots, CSRF origin checks, hashed OTPs, and security headers. No method of transmission or storage is 100% secure.

7. Your rights (DPDP)

Subject to law, you may request access, correction, erasure, and withdrawal of consent. Withdrawing consent is as easy as giving it. To erase your account/data, use Delete my data or contact the Grievance Officer. We keep limited records where required for security, fraud prevention or legal compliance.

8. Children

GharChaabi is for adults (18+). We do not knowingly create accounts for children.

9. Contact

Privacy questions and grievances: see Grievance Redressal. Also see our Terms of Use and Cookie Policy.